Hi there Genki Pet!

Thank you for reaching out.
You know we LOVE hearing from you!

If you’re on our mailing list or follow us on social media, you will already know there are exciting
changes happening here at Genki Pet; our founder and chief Aromatherapist is moving to New Zealand.

This will interrupt our usually prompt service and shipping – temporarily only.
But not our LOVE for calming your pets and you ~ naturally!

Please take note of the following TEMPORARY changes to service and shipping:

  • Retail orders
    • Placing your orders
      All retail orders can always be made through our website
      www.genkipet.com.au
    • Shipping
      As of Monday April 11 2022, shipping of all retail orders will be temporarily delayed until
      May 30th 2022.
      ***Please note:

      • From Monday May 30th 2022, shipping will return to normal.
      • FREE Shipping
      • All orders will be shipped the next business day.
      • This time via New Zealand Post, or equivalent.
      • Delivery between 5 – 10 days.
  • Wholesale orders
    • Placing your orders
      All wholesale orders can now be made through our Wholesale Portal via our website
      www.genkipet.com.au
      *Please note:

      • Use of the Wholesale Portal is for pre-approved applicants only.
      • If your application has already been approved:
        Please go here to place your order and it will be posted to you on
        Monday May 30th 2022.
      • If you would like to become a Genki Pet Wholesaler – thank you AND
        Please go here to apply for access to the Wholesale Portal.
        Then we’ll be in touch with you on Monday May 30th 2022 with your login details.
    • Shipping
    • As of Friday April 8th 2022, shipping of all wholesale orders will be temporarily delayed
      until May 30th 2022.
      ***Please note:

      • From Monday May 30th 2022, shipping will return to normal.
      • Shipping capped at AUD$15
      • All orders shipped on the next business day.
      • This time via New Zealand Post, or equivalent.
      • Delivery between 5 – 10 days.

In the meantime, this might help you:

Thank you for your interest in Genki Pet!
Keep happy and healthy!

x

-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-

Please note:

We will not be replying to emails received between April 11th and May 30th.
To hear back from us:
Please fill in our Contact Form here >

-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-

 

Scroll to Top