We are on holidays. Finally! Your orders are still being processed and will be posted to you on December 8th. Thank you. LOVE Rachel and The Genki Pet Team. x
ALL ITEMS ARE SHIPPED VIA AUSTRALIA POST ON THE NEXT BUSINESS DAY
- Standard Post within Australia is FREE and takes about 2 – 4 business days.
- Express Post within Australia is $3 and takes *1 business day. *(Metro to metro).
You will be given the option to choose Express Post at the check out. Because we want to guarantee you receive your Genki Pet spritz, Signature on delivery is included in all Genki Pet parcel deliveries. If you do not want Signature on delivery, please request this in the notes section at checkout and clearly define your alternative delivery instructions.
If you choose to opt out of Signature on delivery, Genki Pet is then no longer responsible for any lost, stolen or undelivered items.
Yes! We ship internationally via Australia Post Standard Post. Naturally, varied delivery times and costs apply. To get an estimate of both, go to Australia Post Postage Calculator & Delivery Times
Prices are in Australian Dollars. You can determine total cost in your currency here.
If your parcel arrives and its contents are damaged and preventing your happy enjoyment of your product, please contact us immediately so we can get a replacement on its way to you ASAP, at no cost to you.
If your parcel does not arrive in the time you think it should, feel free to contact us and we will check parcel tracking and let you know where it is and its estimated delivery.
ALSO A NOTE ABOUT YOUR PHONE NUMBER
If you give us your mobile phone number at checkout, we give it to Australia Post so they can provide you with updates about your delivery.